Usability Testing

A partnership project with the University of Brighton, the Resource Centre and other interested stakeholders to determine information searching and retrieval behaviour, baseline information needs and  searching  techniques of FLOs.

This will then lead on to an analysis of how existing LIO sites are used, primarily for SfG, but also for other local and national IOs.

Methodology

We will be using

• Questionnaires
• Focus groups
• Usability testing

Information Requirements

We are:

• Providing simple baseline data for where people in community groups access information to support their organisation
• Determining key patterns of on- and off-line searching based on Topic, method and resources used
• Making recommendations on key topic areas which groups are looking for

This part of the project will be repeated in 12 months to measure impact and changes for the s

Usability Testing

Testing usage of existing sites aims to

• Determine key information retrieval tasks which staff, volunteers and trustees community groups undertake to support their organisation
• Gain an understanding of the priority areas for organisations
• Gain an understanding of the language used
• Investigate how groups use the Internet to achieve these tasks
• Examine how Support for Groups and key local infrastructure agency websites support these tasks.

Make recommendations to Support for Groups and other agencies on the usability of their websites